Hospital Universitario Sanitas La Moraleja – Edificio Ana de Austria

Everything was very fast. Amazing woman works in the laboratory. Very kind and positive. Don’t understand why some people complain

I am very happy with the service of my dermatology doctor, however since you have to call by phone to make an appointment it is absolutely impossible to communicate with the reception, and they were the ones who asked me to call because they did not have the agenda open for the appointment. 2024, I'm going to have to go there to make an appointment, which seems tremendous to me at this point, when it's also not my fault that you don't have an open agenda in November. Of course, you cannot make an appointment either from the center or from the app. Much to improve in this aspect

It is impossible to make an appointment with Dermatology in any way, neither through the App, nor by calling the managers, nor by going to the center, nor by making the appointment months in advance, even though the appointment is for cancer follow-up. of skin. It is incredible and impossible so much incompetence, before they worked much better. If we continue like this we will have to cancel the policies with great regret.

Impossible to make an appointment with the dermatology area. If there is a lack of personnel, hire them, and if there are enough, organize them and update the customer service protocols and policies, PLEASE. I can't imagine that you have to spend weeks calling to make a simple appointment (by the way, even from Sanitas Central, they put you through to them and finally hang up the call)...Unbelievable.

I have been trying to make an appointment since September at Dermatology, I finally found one but the doctor cannot follow up with me since she was not the one who operated on me. In Sanchinarro salons they tell me that their agenda is open but only in Ana de Austria and they assure me that they will give me an appointment there for sure, I go to Ana in Austria and in a very bad manner they tell me that they are sorry that the agenda appears closed and I must wait --- That is, medical insurance so that they can keep you between 6 and a year without having a dermatology review. It is better to go to another insurance where they do have open agendas and can treat you properly, in case you have any serious problems as you do not have gaps in sanitas, open agendas, you can prepare now...